Shipping & delivery

Delivery will be carried out within an average of 1 to 4 working days, depending on the delivery method chosen by the PURCHASER, and in any case within a maximum of 30 days from the day following the date on which their ORDER is transmitted.
Delivery is only done via COLISSIMO with a mandatory signature, or a COLISSIMO partner for abroad, to the delivery address specified by the PURCHASER when ORDERING; it being specified that the Colissimo delivery system allows the PURCHASER or their representative to affix a countersignature and presupposes a visual verification of compliance with regard to the integrity of the package and/or the products ordered.
Any erroneous or missing information in the delivery address and/or the identity of the PURCHASER relieves LABORATOIRE OZALYS of liability for the delivery.
Upon receipt of the ORDER, the PURCHASER is obliged:

  • To make known any reservations and complaints to the postal worker or to refuse the parcel if it is likely to have been opened or damaged;
  • To report these incidents to the Customer Service Department, the contact details for this are indicated in Article 3.3;
  • This must be done without delay, and at the latest within 3 working days after receipt of the ORDER.

Failing this, the ORDER shall be deemed to be delivered in good condition and may not be the subject of any subsequent dispute with regard to LABORATOIRE OZALYS.
It is specified that in accordance with Articles L.224-65 of the French Consumer Code and L.133-3 of the French Commercial Code, where the carrier cannot prove the possibility was provided to the consumer to actually check the good condition of the goods at the time of their delivery, the consumer has a period of 10 days to take action against the carrier when this system has been used in particular abroad.